Ordering items online has definitely become a convenient way of shopping. But after you click that “place order” button, you still have to rely on the company to ship your items to you. At Marker Supply, getting your order to you as quickly, as easily, and as affordably as possible is very important to us.

Find out more information about these areas of our shipping policy:

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ORDER PROCESSING / HANDLING TIMES

A major part of our customer service at Marker Supply is our “same day handling” times. We do everything possible to get your order out the door the very same day it is placed.
To help ensure this happens, make sure your order is placed as early in the day as possible.
-For First Class/Priority Mail (USPS) orders, place before 12:00 noon Central Time.
-For UPS/FedEx orders, place before 4:00pm Central Time.
This will allow us enough time to process, pick, check, and pack your markers before our mail is picked up. If an order is placed after office hours, over the weekend, or on certain holidays, it will not ship out until the next business day.

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LOCAL ORDER PICKUP

If you are in the Nashville area and would like to pick up your order at our warehouse, you are welcome to do so! We are located in Metro Center at 240 Great Circle Road, Suite 334. In the comments section of your order, just type “For local pickup” or you can call us with your order.
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SPECIAL DELIVERY INSTRUCTIONS

Have a special request of where you’d like the shipping carrier to leave your package? Just type a note (i.e.- “Leave on back porch”, etc.) in the comment section of your order when you check out and we’ll make sure the instructions get written on your box.
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TRACKING YOUR PACKAGE

As soon as you place your order at MarkerSupply.com, you should receive an email confirmation that includes a tracking number. You won’t be able to start tracking your package until the mail carrier picks it up from our warehouse at the end of the day and scans it into their system. This could take up to 24 hours to update. After that, you can keep an eye on its whereabouts until it reaches you!
*Note to customers outside the U.S.: See the International Shipping section for details on tracking numbers.
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BACKORDER SHIPPING

If an item in your order is out of stock, you will be sent a backorder email notification.
In most instances, the available part of your order will ship out, and the backordered item(s) will ship separately at a later date, as soon as they arrive to our warehouse. You will never need to pay extra shipping costs for divided backorder shipments.
In some situations, we may contact you to discuss other options that may better suit your needs. If you have specific requests on how to deal with potential backorders, leave them in the comment section of your order.
*Note on backorder payment processing: For credit card orders, you will only be charged for the items that are available to be shipped. When the backordered item(s) are processed, you will then be charged for the remainder of your order. For PayPal orders, you will be charged the entire amount right away.
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SHIPPING TRANSIT TIMES

How long your package takes to reach you depends on where you are located, which shipping method you choose, and sometimes other factors such as holiday/weather delays, etc.

Our Marker Supply warehouse is located in Nashville, TN.
Use these maps for an idea of shipping times to your area:

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Note: These are not guarantees, just a fairly good estimate.

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CLAIMS FOR LOST/DAMAGED PACKAGES

If you suspect your package may have gotten lost in transit, and you are not able to determine its whereabouts by looking up the tracking number, please contact us.
If your package arrives damaged, let us know. It is also helpful to send us photos of the damage.
We will file claims with the shipping carrier for you with these issues.
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“HAZMAT” SHIPPING RESTRICTIONS

The contents of some markers we carry are considered by shipping companies to be “Hazardous Material” (or “HAZMAT”), and are seen as potentially dangerous products to send through standard mail. This includes oil-based markers, some alcohol-based markers, and aerosols.

 On these product pages, you’ll notice an icon like this. If your order contains a HAZMAT item, you will not be able to select certain shipping methods (like First Class and Priority Mail) that restrict these items.

Note: Products in aerosol cans are never able to be shipped in the air and must always use a ground method.

*New shipping method!* The previous option used for sending HAZMAT items often caused shipping rates to be extra high, even for a small number of markers. We are happy to now offer FedEx Smart Post. Use this option when your order contains HAZMAT markers and weighs less than 10 lbs. and you could save a lot on shipping costs!
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$3.99 FLAT RATE SHIPPING

Marker Supply has a special flat rate shipping option for qualifying orders. Your order can be shipped for just $3.99 if it meets the following requirements:

*Order must subtotal $50 or more.
*Orders must be shipped to an address within the continental United States.
*Orders must be placed online. Phone & email orders are excluded.
*Orders can not contain Elmers Foam Board.

If you are eligible for flat rate shipping, you will see it as an option during the check out process.
Flat Rate packages will be shipped using a standard ground method and can take 2-7 business days to arrive (most shipping carriers do not operate on weekends).
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NEXT DAY / 2nd DAY AIR SHIPPING

If a time comes up when you need your markers ASAP, you can select an expedited shipping method.
*Keep in mind during the weekend: If you choose 2nd Day or Next Day Air and the delivery day falls on a Saturday, you will need to call us the day you place your order before 4:30pm Central Time to set up this special service. There may also be an additional charge for Saturday deliveries. Packages are never delivered on Sundays.
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INTERNATIONAL SHIPPING

Marker Supply ships orders all over the world. If you are located outside of the United States, keep the following in mind:
*Some countries are excluded from our shipping area. If you do not see your country on the list when you check out, please contact us.
*You may be required to pay tariffs, duties, taxes, etc. You will be responsible for these costs and they are not included in your shipping rate.
*Marker Supply cannot label your package as a “gift” to avoid your customs charges.
*Please be patient waiting for your package to arrive. USPS First Class International Mail can take up to 28 BUSINESS days (weekends and holidays are not included in this count). Priority Mail International can take up to 15 BUSINESS days.
*Note on International tracking numbers: USPS Priority Mail International will provide you with a tracking number that will track your package until it is delivered at its destination. First Class International Mail will provide you with a tracking number, but does NOT guarantee tracking all the way up to delivery. You can use this tracking number to look up your package at your local post office.
*If your package is refused, you will be refunded for the cost of your items, but not postage costs.
*You cannot file a claim for a lost package until 45 days after the date your items were shipped.
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FURTHER QUESTIONS?

If you ever have any questions regarding shipping, contact us at shipping@markersupply.com or call us at 866-354-9431. (Business hours are 8am-5pm Central Time).